ITIL Foundation

ITIL® – FOUNDATION LEVEL | ITIL® Foundation

USD 1,170.00

Three day course. This course leads to the qualification “ITIL® Foundation Certificate in IT Service Management”. This course will ensure that candidates gain an understanding of the IT processes then manage IT services from the concept stage through design and development and into a production environment, which stages in ITIL are known as Service Strategy, Service Design, Service Transition and Service Operation. Register for this course.

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Course Information

Course Introduction

IT Infrastructure Library (ITIL®) Overview

Best Practice in Service Management

The Service Lifecycle Approach to Service Management

The Five Core Volumes (Service Strategy : Provides guidance on how to design, develop and implement Service Management, not only as an organisational capability but also as a strategic asset; Service Design : Provides guidance on how to design, develop services and Service Management processes; Service Transition : Provides guidance on the transition of new and changed services into live operations; Service Operation : Provides guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for money; Continual Service Improvement : Provides guidance on how to design, develop and implement Service Management, not only as an organisational capability but also as a strategic asset).

Asia

08 – 10 Mar | Kuala Lumpur, Malaysia

Examination Details(Total of 40 multiple choice questions; closed book; exam time of 60 mins; pass score of 26/40 or 65%)

Exam mode (can be taken online at Pearson VUE)

Exam fees are not included in the registration fees quoted and are to be purchased separately.

Certification by : Axelos

AXELOS (The Accreditor) assess and licence Examination Institutes (EIs) to administer ITIL ® accreditation and examination activities. There are a number of organisations who are licensed to offer ITIL ® Accreditation and Examination services to training organisations and individuals under the current scheme. An Examination Institute (EI) is an organisation accredited by AXELOS and permitted to operate an examination scheme through a network of Accredited Training Organisations, and Accredited Trainers with Accredited materials. This course is administered by BCS The Chartered Institute for IT, which champions the global IT profession.

ITIL® is a registered trade mark of AXELOS Limited.

This course is conducted and delivered by Sysop Limited, an Accredited Training Organisation (ATO). Vertical Distinct acts as a service provider to Sysop Limited and is not required to hold ATO status. All materials pertaining to the course are copyright © Sysop Limited. All rights reserved.

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Important Note

This course is conducted and delivered by Sysop Limited, an Accredited Training Organisation (ATO). Vertical Distinct Sdn Bhd acts as a service provider to Sysop Limited and is not required to hold ATO status. All materials pertaining to the course are copyright © Sysop Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited.

Training Grants – applicable to courses in Malaysia

Vertical Distinct Sdn Bhd is a PSMB (Pembangunan Sumber Manusia Berhad) Approved Training Provider and the courses offered in Malaysia are HRDF (Human Resource Development Fund) claimable. For guidelines and details on how to submit your application or claims to the HRDF, please visit HRDF.



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