Manage change by designing, communicating and coaching people through the process
Ever been asked by your clients to help with change? Been part of an unsuccessful change initiative? Wondered why it’s so hard to communicate effectively about change? That’s because most change initiatives don’t take people and their needs into account.
HCI knows that the key to successful change is focusing on people over processes. This class will help you identify and build the capabilities people need to navigate change successfully.
More than 80% of professionals agree their organisations are in a constant state of change, but only 29% say major change initiatives are well-received.
What you’ll learn
HCI’s approach to change management emphasises people over process. Our research has identified three key roles that HR must play during change. You’ll discover how to identify and build the capabilities people need to navigate change successfully, using principles that work effectively in organisations of all sizes and industries.
The class prepares you to
■ Partner with the business
Describe how the partnership between the business and HR can lead to successful change initiatives
■ Explore the role of HR during change
Distinguish among the three different roles that HR can play, and consider how to use each one
■ Create an action plan
Develop an action plan for your next change initiative.
2021
11 – 13 Aug
The online class will be delivered as such:
Class time: from 12.00 PM – 5.30 PM local time Canberra
Class faculty: Ron Thomas
03 – 05 Aug
The online class will be delivered as such:
Class time: from 12.00 PM – 5.30 PM local time Kuala Lumpur
Class faculty: Sharma Kumari
Module 1 Introduction
■ The role of change in organisations
■ Change management principles
■ Partnership between HR and the business
■ HR’s change management roles: Architect, Broadcaster, Coach
Module 2 The Architect
Designing Change Initiatives
■ Overview of Architect role
■ Using human-centered design for a change initiative
■ Using nudges in change design
Partnering with the Business
■ Obtaining buy-in and sponsorship
■ Identifying and involving stakeholders
■ Creating the change management team
■ Establishing decision-making authority
Setting up Change Initiatives for Success
■ Assessing change readiness
■ Identifying and addressing organisational barriers to change
■ Planning for and evaluating sustainability
Module 3 The Broadcaster
Communicating the Right Information in the Right Way
■ Overview of Architect role
■ How to communicate:
1. The change vision
2. Reasons for the change
3. Details about the change4.
4. The impact on employees
5. Progress
■ Framing each message
Building a Strategic Communication Plan
■ Importance of being strategic and planful
■ Audience considerations
■ Timing of messages
■ Communication channels/methods
■ Choosing the right senders
■ Emotional resonance
Module 4 The Coach
Understanding and Addressing Reactions to Change
■ Overview of Coach role
■ Different ways people react to change
■ Addressing resistance and barriers
Maximising Employees’ Capabilities
■ Identifying training needs
■ Creating a training plan
■ Building confidence
■ Developing a growth mindset
Keeping Employees Engaged through Change
■ Importance of keeping employees engaged
■ Building team cohesion
■ Encouraging resilience
■ Reinforcement methods (rewards, recognition)
■ Creating a network of coaches (managers, super users, ambassadors)
Module 5 Conclusion
■ Action planning
Why HCI?
About (This certification-led programme is by the Human Capital Institute (HCI). The Human Capital Institute provides solutions that advance the practice of human capital and strategic talent management. A global clearinghouse and catalyst for new ideas and next practices HCI is a resource for the most progressive organisations and executives in the world).
Audience Profile(195, 000 HCI members worldwide; 18 % in emerging markets; 96 % of the Fortune 500; 77 % of the Inc 500; 52,000 mid-sized firms; 726 colleges & universities; all major federal agencies and all branches of the military).
Online Talent Communities (world’s largest aggregator of open source news, information and research at the intersection of human capital and business strategy; access to over 100, 000 articles, white papers and case studies; digital library of over 1,800 webcasts, podcasts and videos; daily feed of over 200 expert blogs).
HCI Alumni (Since 2005, more than 20,000 progressive talent leaders have taken an HCI education course. As a participant, you will receive complimentary Community Membership with HCI.)
Faculty (The course is delivered by a single approved faculty member. Faculty are assigned to teach classes in any number of locations. Changes to the schedule may arise from time to time and may result in changes to assigned faculty.)
Who Should Attend
The Change Management for HR curriculum is designed for functional leaders, people leaders, and individual contributors seeking to advance their careers by elevating personal proficiencies, establishing HR as a partner to the business, and designing change initiatives that support engagement and organisational growth.
■ HR generalist
■ HR business partner
■ L&D professional.
Exam
Exam Format and Conditions (multiple choice exam; exam must be taken within six months of course completion – no extension of time will be given; exam consists of between 40-60 questions depending on which course is taken; pass score of 75%); up to three attempts provided to take the exam.
Certification (In order to receive your certification you must pass a test receiving a score of 75% or higher).
Recertification (each certification is valid for 3 year period; renewal is based on continuing education credits that demonstrate currency in the field; credits may be earned by attending HCI learning events, completing additional courses or through outside educational activities; the accumulation of 60 credits extends the certification for three additional years.
Once you register for a course, you will be signed up as a member on the HCI portal. You can refer to the “Education” tab of your online profile and download HCI’s Recertification Tracker which outlines the requirements for recertification credits.
Credits :(1) This programme has been approved for 13 General recertification credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute; (2) SHRM has pre-approved this certification for 13 Professional Development Credits (PDCs) toward SHRM-CP℠ or SHRM-SCP℠ Certifications. The Human Capital Institute is recognised by SHRM to offer Professional Development Credits (PDCs) for courses named above.
Inclusives
This price is inclusive of the cost of taking the exam.
Important Note
1. Terms and conditions apply. Please visit Vertical Distinct for the full terms.
2. This course is brought to you in partnership with the Human Capital Institute.
