Successful completion of Level 1 will result in a Foundation Certificate in Mentoring. Successful completion of both Levels will result in the professional designation as a Certified Mentor Practitioner. The curriculum and the certification are International Standards Organisation (ISO) compliant. The programme speaks to the Socratic Method, building trusted relationships and effective communication as tools that we all need. The material taught in the programme is transferable and can be applied in all areas of your life.
Five areas of study (Background to mentoring and the mentoring role; Understanding the mentoring relationship; Mentoring communication skills; Mentoring process; Ethical issues).
Background to mentoring and the mentoring role (1. Candidate will understand and be able to explain the mentor role and the benefits that can be achieved for the individual and the organisation : Define mentor role; define mentoring and its purpose in terms of organisational development, individual development and team development; Understand differences between coaching, mentoring and therapy; Describe why an organisation might wish to introduce a mentoring programme; Discuss who might be a suitable mentor and mentee; Explain the benefits/rewards of mentoring to stakeholders. 2. Appreciate the knowledge, skills and behaviour required by a Certified Mentor : List knowledge/skills of effective mentors).
Understanding the mentoring relationship (1. The candidate will be able to discuss and explain the characteristics of a good mentoring relationship and to identify potential learning benefits to the mentor and mentee : Define the relationships between the mentee and the mentor; Describe the learning benefits for the mentor; Describe learning benefits for the mentee; List the obligations of the mentor in a mentoring relationship, including what a mentee should expect of a mentor; List the obligations of the mentee in a mentoring relationship including what a mentor should expect from a mentee; Consider benefits of a learning contract or working agreement; 2. The candidate will be able to discuss and explain potential barriers to a successful relationship : Identify and explain the barriers that might prevent a successful relationship eg distractions, vocabulary, emotional baggage, cultural, poor listening, limited attention span etc).
Mentoring communication skills (The candidate will be able to identify and describe the communication skills required by a mentor : Define active listening skills: valuing silence, concentrating of what is being said, using attentive body language, paraphrasing or repeating back what has been said; Identify different types of questions: open, closed, multiple, leading and know how and when to use them; Define Feedback Skills and explain the difference between feedback and criticism; Describe how individual differences in age, sex, social/economic background, education, values and beliefs might influence the mentors communication style; Recognise Assertive, Passive and Aggressive language, body language and behaviour; Discuss how a mentor might adapt own behaviour and communication style to improve communication with the mentee).
Mentoring processes (1. The candidate will understand and be able to describe the mentoring process : Understand the importance of structuring a mentoring session in order to achieve goals; Explain how to prepare for a mentoring session; Explain the benefits of using a learning contract in formal mentoring situations; Explain the records that should be kept by mentor and mentee and why they are necessary; Explain why mentors should agree targets or goals and how to write a clear objective (eg using SMART); 2. The candidate will be able to structure and conduct a simulated mentoring session with a peer group member in a classroom situation : Plan and structure a mentoring session; Agree an agenda for the session with the mentee; Carry out a mentoring session ensuring that there is clarity about the purpose of the session, options are explored, decisions about course of action are agreed and goals are set; Obtain feedback on simulated mentoring session and review and reflect on the session).
Ethical issues (The candidate will understand the importance of an ethical code in mentoring. Review a mentoring code of ethics and be able to explain the following terms and describe the implication of the following on the mentoring relationship -Confidentiality – boundaries and breach of; Diversity, eg age, sex, ethnicity, sexuality etc; Different models of Equality; Values; Beliefs; Respect and Dignity).